Hi, my name is William Jacobs. I just wanted to share my appreciation for Steve. I live at Edgewood Apartments, and Lee Heating and Cooling came in to do checks in every apartment. The complex was the one that allowed your company in to do so. So when I came home to find my couch broken, I was less than happy about it. I left a voicemail with the office of the apartments informing them of the situation. In my opinion, it is their responsibility to take care of it, as they allowed LH&C to enter each unit. This was on Dec. 16, 2016 when the voicemail was left. After a week of them not contacting me back, I decided to call Steve as his contact information was left on the flyer printed by Edgewood. At his next convenience, he called me back in less than 24 hours. He showed the upmost concern for the situation. After going back and forth about what can be done and what will be done he set everything up. That alone built my trust and confidence that the couch was going to be repaired. Steve was very communicative about each step. My couch went in for repair with Furniture Medic on Friday, Feb. 3rd. It was brought back today, Feb. 10th. I could not be more pleased with the proactive response and dedication Steve took for me and my situation. I will say that you have an asset to the company in him. Although I live in an apartment now, when I get a house and I need to search for an HVAC company, I found who I will do business with. You have a future long customer in me because of Steve. And if you were wondering, I STILL have yet to hear back from the apartment complex. It is like they brushed it off without a second thought. I thank you for employing Steve. And I thank Steve for getting this taken care of. Have a great day
- William Jacobs of Arizona
Your team was very professional, courteous, neat and polite. I will recommend.
- Richard Miller
Very professional and explained everything. Was very pleased with all work done. Thank you!
- Trish Schroeder
Very professional gentleman went beyond expectations. I’m very satisfied with his work ethics and I feel secure with all that he did; everything is up to par.
- Linda Severin
Beyond very good! Spectacular! Professional! Send these same guys back if the need arises! They showed me the benefit of the preventive maintenance program. I’m in!
- Augusta Simon
Jake was very professional and extremely informative. Great service from crew. In and out quickly and quietly.
- Alan F. from Las Vegas
Answered questions and concerns. Capable, efficient crew members with honest and professional demeanor.
- David H. from Spring Valley
Dion was the tech, and he was awesome, courteous, knowledgeable and incredibly efficient.
- Sidney F. from Henderson, NV